Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Managing end-to-end customer engagement activities and ensuring adherence to agreed contractual commitments and service levels
- Acting as the primary coordination point between the customer, SAP ECS teams, delivery partners, and internal stakeholders
- Monitoring service performance, identifying gaps, and driving corrective and preventive actions to ensure continuous improvement
- Maintaining regular communication with customer stakeholders and providing timely updates on service status, risks, issues,



and action items
- Coordinating incident, problem, and change management activities and ensuring appropriate escalation and resolution within agreed timelines
- Reviewing service performance against KPIs and SLAs and driving improvement actions where required
- Maintaining customer action trackers, RAID logs, decision logs, and governance documentation throughout the engagement lifecycle
- Coordinating major incident communications and ensuring appropriate customer engagement during critical service disruptions
- Supporting root-cause analysis and service improvement initiatives following major incidents or recurring service issues
- Ensuring timely coordination of planned maintenance, upgrades, migrations, and other service-impacting activities with the customer
- Supporting release, change, and deployment planning in coordination with technical and project teams
- Managing dependencies across SAP E

📌 CDM (Bengaluru)
🏢 VARITE
📍 Bengaluru