Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Qualifications:
- Exp: 5-8 years

Technical Skills
- Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments.
- Solid understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues.
- Hands-on experience with MS Office and standard enterprise applications.
- Experience with ticketing tools such as ServiceNow/Remedy.
- Experience supporting users via remote tools (phone, email, chat, remote desktop).




- Prior experience in large enterprise environments (preferably banking/financial domain).
- Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.).
- Experience supporting executive / white-glove users.

Soft Skills
- Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding.
- Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat.
- Active listening skills: Ability to understand user issues by asking relevant questions and confirming details.
- Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE

📌 Desk Side Services (Chennai)
🏢 VARITE
📍 Chennai