Company Name: VARITE India Private Limited

About The Client:

A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its cutting-edge approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.

Essential Job Functions:
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely productive manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.




- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.
- Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.
- You will provide support for Client customers by managing multiple cases daily.
- You will assist peers with their cases.
- You will participate in User Acceptance Testing (UAT).

Qualifications:
- Any IT or Engineering graduates from a recognized university.
- Technical background and an ability to learn and absorb technology quickly.
- Outstanding written and verbal communication skills
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the cust

📌 Customer Support Representative (Hyderabad)
🏢 VARITE
📍 Hyderabad