Job Description: ServiceNow HRSD Architect

Practice: Enterprise Operations as a Service (EOaaS)

Level: Senior Consultant / Manager

Role Overview

We are seeking an experienced ServiceNow HRSD Architect with deep expertise in HR Service Delivery (HRSD) and the Labor & Employee Relations (LER) module to join our team. The ideal candidate will architect, design, and deliver enterprise-grade ServiceNow HRSD solutions with a strong emphasis on Employee Relations case management and integrations with third-party HR systems. This role requires robust consultative skills, direct client engagement capability, and the technical depth to translate complex HR and ER business processes into scalable platform solutions.

Key Responsibilities

? Solution Architecture & Design
- Lead end-to-end architecture and design of ServiceNow HRSD implementations including:
- Employee Service Center (ESC)
- HR Case & Knowledge Management
- Employee Document Management (EDM)
- Labor & Employee Relations (LER)
- Define solution blueprints, technical architecture documents,



and integration design specifications
- Ensure solutions are aligned with ServiceNow best practices, platform governance, and security standards
- Lead discovery workshops, design sessions, and architecture review boards with client stakeholders

? Labor & Employee Relations (LER) - Deep Expertise
- Architect and configure the ServiceNow LER module to support complex Employee Relations processes including:
- Employee complaints and grievances
- Workplace investigations (misconduct, harassment, policy violations)
- Disciplinary actions and performance management cases
- Accommodation requests (ADA, religious, medical)
- Ethics & compliance case management
- Separation and exit management
- Design case categorization, routing logic, and escalation workflows within LER
- Configure confidentiality controls, role-based access, and data privacy safeguards critical to ER case handling
- Build multi-party involvement workflows eng

📌 ServiceNow HRSD Architect (Hyderabad)
🏢 APN Consulting
📍 Hyderabad