Title: SME - SAP VIM

Location: Bangalore

Exp: 10+ Years

Job Description:

Key Responsibilities

Working under the guidance and priorities established by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

SAP VIM Operational Support
- Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
- Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
- Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
- Partner with AMS resources to improve the quality and speed of issue resolution.
- Identify recurring production issues and recommend permanent corrective actions.

AMS Stabilization & Capability Building
- Partner with the Invoicing Tech Lead to stabilize the AMS support model.
- Assess current support processes, documentation, and operational maturity.
- Identify knowledge gaps within the AMS team and implement improvements.
- Establish repeatable operational practices that improve support quality and consistency.




- Mentor AMS team members to increase functional capability and reduce dependency on key individuals.

Knowledge Management
- Inventory existing support documentation and knowledge assets.
- Create, update, and organize functional knowledge articles, troubleshooting guides, and operational runbooks.
- Develop documentation that enables faster incident resolution and knowledge transfer.
- Ensure documentation is maintainable and aligned with operational best practices.

Training & Enablement
- Develop a standardized onboarding and training plan for current AMS team members supporting SAP VIM.
- Create role-based training materials and learning paths.
- Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
- Identify opportunities to improve functional knowledge across both IT and business users.

Continuous Improvement & Shift Left
- Analyze incident and service request trend

📌 Sme - Sap Vim (Bengaluru)
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