Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
- SRO Site Support resource is responsible for operations support for all the end points and partner with global CLIENT support resources.
- This person will work under the guidance of CLIENT managers and resource performance will be reported/managed through weekly/monthly review between CLIENT and HCL. HCL Service Delivery Manager will provide artifacts and drive required Weekly/ Monthly/ Quarterly meetings with the CLIENT support manager to review the overall engagement performance.

Essential Job Functions:




- Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.
- Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate productive workflow and collaboration among users.
- Recent Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
- Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
- User Training and Education: Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Window

📌 SRO-Site Support (Bengaluru)
🏢 VARITE
📍 Bengaluru