A global qualified services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.
About The Job:
- The L2 Support Engineer provides advanced technical support for .NET applications, ETL processes, and data integration solutions.
- The role is responsible for diagnosing and resolving complex application, integration, and database issues that require deeper technical expertise.
Essential Job Functions:
- Investigating production incidents.
- Analyzing application logs.
- Debugging .NET code.
- Troubleshooting ETL workflows.
- Monitoring data pipelines.
- Resolving data inconsistencies.
- Optimizing SQL queries.
- Ensuring successful execution of scheduled ETL jobs.
- Collaborating with development, infrastructure, and database teams to implement fixes.
- Performing root cause analysis and recommending preventive improvements.
- Supporting production deployments.
- Validating releases.
- Maintaining technical documentation.
- Developing support scripts and automation where applicable.
- Monitoring application performance.
- Participating in problem management activities.
- Mentoring L1 support staff.
- Providing technical guidance during major incidents.
- Ensuring compliance with security and operational standards.
- Contributing to continuous service improvement through process optimization and proactive monitoring.
Qualifications:
- Advanced technical support experience for .NET applications.
- Experience with ETL processes and data integration solutions.
- Strong troubleshooting and debugging skills.
- Experience analyzing application logs and resolving production incidents.
- Strong SQL skills, including query optimization and resolving data inconsistencies.
- Experience monitoring data pipelines and scheduled ETL jobs.
- Knowledge of production deployments, release validation, and technical documentation.
- Ability to collaborate with develo
📌 support (Kolkata)
🏢 VARITE
📍 Kolkata
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