An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Lead administration, configuration and optimization of the Verba call recording platform.
- Troubleshoot SIP/RTP capture, compliance and retention policies, storage, archiving, replay and recorder integrations.
- Drive upgrades, migrations and patch deployments with minimal downtime.
- Maintain compliance and support audit/regulatory requirements.
- Perform root cause analysis for high-severity Verba incidents.
- Support Teams call recording integrations and voice troubleshooting.
- Assist with Direct Routing,
call flows and policy configurations.
- Coordinate with Teams engineering teams to ensure recording stability.
- Handle escalations involving Teams recording endpoints.
- Build PowerShell, Python or Bash scripts for log collection.
- Automate system health checks and operational activities.
- Improve reliability and reduce manual effort through automation.
- Serve as the highest escalation point for Verba-related issues.
- Provide guidance to L1 and L2 support teams.
- Ensure SLA, change management and service continuity compliance.
- Document operational procedures, troubleshooting guides and runbooks.
Qualifications:
- Experience: 10 to 12 years
- Solid expertise with Verba/Verint Call Recording.
- Solid understanding of SIP, RTP and RTCP protocols.
- Experience supporting Microsoft Teams.
- PowerShell and/or Python scripting skills.
- Knowledge of SBC platforms such as Oracle or AudioCodes
📌 Lead System Engineer-MS Teams (Bengaluru)
🏢 VARITE
📍 Bengaluru
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