Overview
Lead and coach AI Workforce Specialists to drive Microsoft AI Business Solutions conversations focused on:
- M365 Copilot
- Copilot Studio
- Copilot Chat
- Agents
- M365 Portfolio
Responsibilities
Key Responsibilities
1. Coach High-Performing AI Workforce Specialists
- Develop specialist selling skills.
- Improve customer engagement quality.
- Help sellers create stronger business cases and executive conversations. [FY27 Manager - ABS | PowerPoint]
2. Drive Consultative Selling Excellence
- Coach teams on discovery and active listening.
- Help uncover customer business priorities.
- Align multiple stakeholders beyond IT and technical teams. [FY27 Manager - ABS | PowerPoint]
3. Build Business Value & ROI Stories
- Coach specialists to quantify business outcomes.
- Create compelling business cases.
- Secure business decision maker sponsorship. [FY27 Manager - ABS | PowerPoint]
4. Operational Rigor & Execution
- Improve MSX hygiene.
- Drive high-quality consumption and adoption plans.
- Reduce execution variability across the specialist team.
- Scale best practices across the organization. [FY27 Manager - ABS | PowerPoint]
5. Lead AI Workforce Transformation
- Position AI-ready productivity and security.
- Drive adoption of Copilot, Agents, and AI Workforce solutions.
Help customers move from experimentation
Qualifications
Leadership & Coaching
- Seller coaching
- Talent development
- Performance enablement
- Community leadership
- 15 yrs of experience
Consultative Selling (L400)
- Discovery
- Active listening
- Situational fluency
- Executive engagement
- Value selling
Business Acumen (L300)
- Business case development
- ROI modeling
- Outcome-based selling
- KPI definition and measurement
AI Workforce Expertise
Deep understanding of:
- Microsoft 365 Copilot
- Copilot Studio
- Agents
- AI Productivity
- Security for AI adoption
- M365 Portfolio