Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
- Experience: 8-12 Years

Essential Job Functions:
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.)



In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
- To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
- To validate analyses (eg. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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📌 Advanced RPA (Chennai)
🏢 VARITE
📍 Chennai