Observability Engineer

Job Description

We are seeking a highly skilled Observability Engineer to design, implement, and manage our observability strategy. The ideal candidate will have a deep understanding of cloud environments, particularly Azure, and a strong foundation in monitoring, logging, and tracing. You will be responsible for building and maintaining a robust observability platform to ensure the optimal performance and reliability of our IT infrastructure and applications.

Responsibilities:
- Design and implement an observability strategy aligned with business objectives and IT requirements.
- Build and maintain a centralized observability platform leveraging technologies like Azure AI/ML, ServiceNow Cloud Observability, Health log analytics, and Open Telemetry.
- Integrate monitoring, logging, and tracing solutions to provide comprehensive visibility into IT infrastructure and applications.
- Develop and implement advanced analytics and alerting mechanisms to proactively identify and resolve IT outages and performance issues.




- Collaborate with development and operations teams to ensure effective observability practices are followed.
- Analyze and correlate telemetry data to identify root causes of incidents and performance degradation.
- Stay up-to-date with the latest observability technologies and industry best practices.

Preferred Qualifications:
- Experience with Azure AI/ML for anomaly detection and predictive analytics.
- Knowledge of IT infrastructure components (network, servers, applications).
- Experience with Agile development methodologies.
- Certifications in relevant technologies (Azure, ServiceNow, Open Telemetry).
- Experience with servicenow platform & development

Agent Productivity Specialist

Job Description

We are seeking a agile and results-oriented Agent Productivity Specialist to enhance the efficiency and effectiveness of our IT agent and operator teams. The ideal candidate will possess a deep understanding of IT agent rol

📌 Observability/Agent Productivity Specialist/Analytics (Bengaluru)
🏢 Clifyx
📍 Bengaluru