Name: Windows Admin

Preferred Experience Range: 3 years Exp

Location: Kolkata

Shift Timings: US Shift/Rotational

Preferred Education, Skills and Experience

Education Level: Bachelor's Degree

Experience:

• Windows Server 2008 R2 / 2012/ 2016/2019 / 2022 administration. Automated and Manual Patching, Application health check, Azure Administration, VM Ware Administration, Oracle Cloud Administration.

• At least 3+ years of live experience of resolving L1 level of technical incident resolution in Windows Server 2008 R2 / 2012/ 2016/2019/2022 Administration.

• Must have - L2/L3 Windows OS administration activities including Azure server administration, Oracle cloud,

VMware Administration.

• Valuable to have Knowledge of AD.

• Knowledge of ServiceNow (SNOW) /Or any ITSM Tool incident resolution practice.

• Hands-on experience on Software Center.

• Knowledge and working experience of ITIL processes in BAU IT IS support.

• 24*7 Shift experience is preferred. (for US Shift)

• Basic knowledge of working with MS Office, Office 365 email service.





• Good Written & verbal English communication skills.

Job Description

1. Incident Resolution -General L1/L2 troubleshooting

2. Major Incident Support - Only in scope activity if needed

3. Windows Server OS administration activities & Troubleshooting

4. Server Resource (CPU/RAM/Disk/Network) management & optimization

5. Server Build

6. Windows server patch Management.

7. Working knowledge on Azure server administration, Azure server hardware, upgradation, Azure serve build, Azure server disk addition,

8. Working knowledge on Oracle cloud, Oracle server build

9. Working knowledge on Vmware provisioning and Vmware Server build & migration,

VCenter upgradation, Esxi server Installation, High level trouble shooting on vCenter issues.

10. Server Decommission

11. Management Agent Update

12. System Backup/Restore.

13. To respond immediately to any requests escalated.

14. Preparation of SOP

15. To perform against a

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