Job Title: Salesforce Admin - Field Service Lightning

Location: India Remote

Work Time Zone: multiple Slots

Job Type Contract

Job Responsibilities:
- Collect all the business needs/requirements.
- Write functional documents descriptions.
- Design the solution.
- Parametrizes as Salesforce Admin and develop if it is needed.
- Support and Coordination on the UAT.
- Test IT solutions to grant a positive level of testing before to deliver it to business.
- Add expertise and support to Customer care/Field service departments on their requirements and processes to innovate and increase the productivity with Salesforce.
- Organize Demos depending on the demands.
- Salesforce Trainings to the business when is required.
- Implement salesforce solution as a Salesforce Admin for enhancement or project if it is required.
- Identifies issues or trends and brings them to the attention of IT management.
- Escalates records for review to the supervisor or other appropriate staff members.

Role Description:
- Reporting into the IT EMEA Apps Director organization,



the Salesforce Admin - Field Service Lightning will be key business partner contributor to deliver CRM execution/development in EMEA for Customer Care/Field Service processes.
- Salesforce Admin - Field Service Lightning is an IT improvement role for business process.
- Salesforce Admin - Field Service Lightning helps guide businesses to improve business processes and efficiency in Salesforce.
- He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions, design, implement, parametrized and develop the best solution.
- Collect all the requirements from business to be developed will be one of the main tasks to do.
- Salesforce Admin - Field Service Lightning will be also the main accountable for solving tickets/enhancements on the Field Service Lightning platform, as also participate in different projects of this area of expertise.
- His/her experience on differen

📌 Salesforce Admin (India)
🏢 InterSources
📍 India