Company Name: VARITE India Private Limited

About The Client:

Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.

About The Job:
- We are looking for senior, autonomous software engineers to build AI-powered product features for a Contact Center as a Service (CCaaS) platform.
- This role sits at the intersection of product engineering, AI systems, and scalable cloud architecture.
- You will design, build, and evolve AI-based capabilities such as: Real-time and post-call transcription services LLM- features (summarization, agent assist, analytics, automation) Prompt management and orchestration Retrieval-Augmented Generation (RAG) pipelines Knowledge base ingestion and management AI-driven workflows embedded directly into CCaaS user experiences
- You are expected to deeply understand product requirements, make technical decisions independently,



and contribute end-to-end from architecture and backend services to frontend experiences.

Essential Job Functions:
- Designed and developed AI-powered CCaaS product features using LLMs, RAG, embeddings, vector search, transcription, and real-time AI processing.
- Integrated OpenAI, Azure OpenAI, AWS Bedrock, transcription engines, and external AI services into production applications.
- Designed and implemented prompt strategies, prompt versioning, evaluation frameworks, guardrails, and AI reliability mechanisms.
- Built RAG pipelines covering knowledge ingestion, document processing, chunking, enrichment, embedding generation, vector indexing, retrieval, and LLM response generation.
- Designed scalable and modular architectures for real-time, high-volume contact-center and AI workloads.
- Developed event-driven and asynchronous systems using Kafka, message brokers, WebSockets, REST APIs, and

📌 ML Engineer II (Bengaluru)
🏢 VARITE
📍 Bengaluru