- REQUIREMENT TEMPLATE – ITAM (HAM, SAM)
No. of positions
1
Account Name
IKEA
Service Line
SIAM SL
Must have skills - 2 skills which are non-negotiable
HAM, SAM
Desirable skills - 1 skill which is nice to have
CMDB
Infosys role
Senior Consultant
Desired experience range
10-14years
Location(s) where this position can work out of
Bangalore/Pune/Hyd/Chennai
Does this position require working from client office all or some days in the week? If yes pls provide details
To be filled-if have details
Is remote working allowed
Hybrid
Any additional things to be checked
24/7 rotational shifts
Responsibilities and JD in brief along with additional criteria to be considered (if any):
Key Role &
Responsibilities
* Manage the end-to-end software asset lifecycle, including procurement, deployment, maintenance, usage, and retirement.
* Configure, maintain, and enhance ServiceNow SAM Pro modules.
* Maintain accurate software license records, contracts, entitlements, and compliance positions.
* Conduct license reconciliation across major vendors (e.g., Microsoft,
Adobe, Oracle, IBM).
* Monitor usage data to detect underutilized or unused licenses and recommend optimization opportunities.
* Ensure audit readiness and support internal and external software audits.
* Work with procurement, security, finance, and IT operations to drive SAM policies and governance.
* Support Discovery and CMDB quality improvements aligned with SAM best practices.
* Develop and maintain software catalog and normalization rules within ServiceNow.
* Provide regular reporting on compliance status, risks, and savings opportunities.
* Manage end-to-end hardware asset lifecycle from procurement to disposal.
* Maintain accurate data in ServiceNow and CMDB.
* Ensure proper asset tagging, discovery, reconciliation, and updates.
* Build and maintain asset models, catalog items, and stock rules.
* Track asset movement, assignment, warranty, and maintenance data.
* Conduct periodic physica
📌 Itam (Ham, Sam) (India)
🏢 Clifyx
📍 India