Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a Subject Matter Expert in Azure IaaS and Terraform, you will play a critical role in ensuring the timely resolution of escalations and incidents while adhering to service level agreements and quality standards.
- Your expertise will drive customer satisfaction through effective analysis and problem-solving, as well as by mentoring team members and enhancing operational processes.
- Experience: 8–12 Years

Essential Job Functions:




- Ensure timely resolution and quality compliance of escalated incidents by analyzing Azure IaaS and Windows environments while adhering to agreed service level agreements.
- Mentor team members and administrators on best practices in Azure IaaS and Terraform, while preparing Standard Operating Procedures (SOPs) and maintaining comprehensive documentation for knowledge sharing.
- Validate Change Order implementation plans and ensure human error compliance by actively participating in capacity planning sessions and utilizing Terraform for Infrastructure as Code (IaC).
- Facilitate positive customer feedback and satisfaction by actively engaging in customer meetings, addressing concerns related to Azure services, and providing effective communication to stakeholders.
- Conduct Root Cause Analysis (RCA) and Trend Analysis of incidents, validate findings, and generate reports to support performance improvement initiatives and present insights to key business stakeholders.

Qualificati

📌 SME - Windows Azure IaaS, Terraform (Noida)
🏢 VARITE
📍 Noida