Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

About The Job:
- The TM Technical Training Support Trainer shall be responsible for designing, delivering, and maintaining training programs for business customer servicing teams that provide technical support for Treasury Management products.
- This role supports Tier 2, advanced technical support by ensuring associates are fully equipped to handle complex customer issues, escalations, and risk-sensitive transactions through effective knowledge transfer and coaching.

Essential Job Functions:
- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Designs, delivers, and facilitates initial and ongoing training programs for Treasury Management Technical Support Associates (Tier 1 and Tier 2).




- Provides in-depth product, system, and process training for Treasury Management services via classroom, virtual, and on-the-job training methods.
- Translates complex technical and operational procedures into easy-to-understand training content and job aids.
- Coaches associates on handling complex customer scenarios, escalations, and non-standard issue resolution.
- Ensures training aligns with business requirements, customer experience standards, compliance, and risk mitigation practices.
- Maintains up-to-date training materials by partnering with product, operations, and risk teams on changes to systems, policies, and procedures.
- Evaluates training effectiveness through assessments, call observations, feedback, and performance metrics, and recommends improvements.
- Supports first call resolution goals by reinforcing best practices, troubleshooting techniques, and customer communi

📌 Trainer (Pune)
🏢 VARITE
📍 Pune