Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support.
- Assist the Project Manager in execution, tracking, and technical troubleshooting.
Essential Job Functions:
- Support end-to-end Avaya migration (to Teams or other platforms)
- Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies)
- Coordinate with vendors, infra teams, and business users
- Provide L1/L2 support for Avaya voice systems and endpoints
- Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity)
- Support testing, UAT, and rollout activities
- Maintain documentation, trackers, and status reports
- Monitor incidents and ensure timely resolution
Qualifications
Technical Skills (Mandatory)
- Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP)
- Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller)
- Knowledge of SIP trunking and telephony basics
- Familiarity with AudioCodes / SBC / gateways (basic level)
- Understanding of IP networking (TCP/IP, ports, QoS basics)
Nice to Have
- Exposure to Microsoft Teams Voice / Direct Routing
- Experience with Poly / Grandstream endpoints
Experience & Qualifications
- 3–6 years in VoIP / telephony support or coordination role
- Degree in Engineering / IT / Telecom
- Robust coordination, reporting, and stakehold
📌 Avaya Project Coordinator (Pune)
🏢 VARITE
📍 Pune