APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Process Agent – ServiceNow CMDB Specialist

Location: Hyderabad, India

Job Summary:

We are seeking a highly skilled Process Agent with extensive experience in CMDB Administration and ServiceNow/FreshService platform management. The ideal candidate should have hands-on expertise in ITSM practices, Discovery Management, Service Mapping, and deep technical proficiency in ServiceNow or FreshService environments.

This is an exciting opportunity to work in a client-facing role within an agile setting, providing end-to-end ServiceNow/FreshService solutions.

Key Responsibilities:

CMDB Administration:
- Configure and maintain CMDB classes, attributes, and relationships to accurately represent the IT infrastructure.




- Manage the lifecycle of Configuration Items (CIs) including onboarding, maintenance, cleansing, and decommissioning.
- Implement and maintain Service Mapping and CMDB taxonomy standards.

Discovery and Event Management:
- Implement and manage Discovery solutions to automatically populate and maintain the CMDB.
- Configure and optimize Event Management, integrating third-party monitoring tools.

Platform Development and Customization:
- Design, develop, configure, and test solutions within ServiceNow/FreshService platforms.
- Customize ServiceNow modules (Incident, Problem, Change Management, and Service Request).
- Build custom forms, tables, workflows, and CMS portal solutions based on business requirements.

Service Management and Consulting:
- Deliver consulting services and technical best practices for ServiceNow/FreshService implementations.
- Participate in system configuration, workflow

📌 Process Agent – ServiceNow CMDB Specialist (Hyderabad)
🏢 APN Consulting
📍 Hyderabad