Description

Overview

The Senior Application Support Engineer is responsible for providing advanced production application support across MUFG Corporate Markets, helping maintain the availability, stability, performance and integrity of business-critical applications. As a hands-on 2nd and 3rd-line resolver, the role investigates and resolves incidents and service requests across application, database, configuration, integration and environment layers, escalating code-related issues to development teams where required.

The role supports day-to-day business operations, contributes to problem management and root-cause analysis, and identifies opportunities to improve monitoring, automation, documentation and operational practices. Working collaboratively with technology and business stakeholders, the role helps strengthen service reliability and the quality of technology services provided to the business and its clients.

Key Accountabilities and main responsibilities

Strategic Focus
- Maintaining, supporting and protecting the Production setting through monitoring,



technical support and continuous improvement, using monitoring tools like Splunk and New Relic to manage application performance and reliability.
- Carrying out root cause analysis following incidents, assessing and contributing to problem management and continuous improvement activities.
- Actively identifying opportunities to innovate, automate and improve operational efficiency.
- Identify opportunities to reduce manual effort through automation, tooling improvements and process optimization.
- Proactively identifying, creating and maintaining appropriate monitoring alerts and dashboards to ensure full application and system coverage.

Operational Management
- Servicing requests in a timely and orderly fashion, ensuring established processes are followed.
- Carrying out incident investigation and resolution, using the incident management tool and following ITIL best practice.
- Completing daily B

📌 Senior Application Support Engineer (Pune)
🏢 MUFG Pension & Market Services
📍 Pune