Company Name: VARITE India Private Limited

About The Client:

A global qualified services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.

About The Job:
- The L1 Support Engineer required at client location in Mumbai who is responsible for providing first-line application support for .NET-based applications and SQL databases.
- The role involves monitoring application health, responding to incidents, troubleshooting basic application and database issues, and ensuring timely resolution within defined SLAs.
- Strong communication skills, customer focus, and adherence to ITIL-based incident, problem, and change management processes are essential.

Essential Job Functions:
- Analyzing support tickets.
- Identifying root causes for common issues.
- Performing basic SQL queries for data validation.
- Monitoring scheduled jobs.
- Verifying application logs.
- Escalating complex issues to the L2 support team when required.
- Supporting user access requests, password resets, configuration verification,



and routine operational activities.
- Coordinating with business users to understand reported issues.
- Documenting troubleshooting steps.
- Maintaining knowledge articles.
- Ensuring accurate incident tracking.
- Validating application functionality after deployments.
- Assisting in production monitoring.
- Generating operational reports.
- Participating in shift-based support to ensure business continuity.

Qualifications:
- Experience providing first-line application support for .NET-based applications and SQL databases.
- Experience monitoring application health and responding to incidents.
- Knowledge of troubleshooting basic application and database issues.
- Ability to perform basic SQL queries for data validation.
- Experience with application log verification and incident management.
- Knowledge of SLA-driven support environments.
- Strong communication skills.
- Customer-focused approach.
- Understandi

📌 support (Kolkata)
🏢 VARITE
📍 Kolkata