Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a highly skilled Support Lead, you will oversee the advanced technical support function for an AI-driven software platform and its integrated products.
- This role combines hands-on technical troubleshooting, team leadership, and cross-functional coordination.
- The Lead will guide L2 and L1 support teams as needed, act as the primary escalation point for complex incidents, and collaborate directly with Engineering, DevOps, and Product teams.




- This role serves as the bridge between frontline support and product engineering teams, ensuring fast and accurate diagnosis and resolution of customer issues.
- The ideal candidate has solid analytical skills, hands-on experience with AI/ML systems, and the ability to communicate effectively with customers and engineering teams.

Essential Job Functions:
- Provide technical leadership and act as the primary escalation point for complex customer incidents.
- Lead, mentor, and guide L2 support engineers and support L1 teams as required.
- Investigate, reproduce, analyze, and troubleshoot advanced customer-reported issues across products and services.
- Own customer incident management and ensure timely resolution and communication.
- Work closely with L1 support, Engineering, DevOps, Product teams, and customers to ensure effective collaboration.
- Drive knowledge management practices and process excellence.
- Develop expertise in support tools, monitoring systems, a

📌 Support Lead (Bengaluru)
🏢 VARITE
📍 Bengaluru