Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Support and address general escalations hitting the TechOps-domain, and which are not major incidents or system outages (for this we have major incident management team)
- Make sure that for any escalation addressed via any of our intake channels (SPC-escalation, email, chat, later: hotline), the correct escalation path is identified and followed, until we find a colleague who accepts responsibility for the escalation and drives it technically
- Follow-Up on running escalations to see if further support from other teams required, make sure this support is given, and overall progress is made
- Centrally document all escalations addressed to EIS for future analysis and to identify escalation hotspots
- Continuously provide feedback to Service- and Technical Area Owners in case escalation paths are outdated or not delivering the expected results
Qualifications:
- EXP- 5+ years
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate compl
📌 Escalation Intake Services and MIM (India)
🏢 VARITE
📍 India