Request Information
Information Technology_IND - IND_System Administrator
1
3
0
7/21/2026
1/21/2027
45.00
Ashok Kumar, Srinidhi
10858168
Rs0.00 (Sum of Expense * Quantity of Candidates)
General Information
Req ID-10858168
Role Descriptions: Job Requirements* Core Requirements:
• Solid hands-on experience with ServiceNow CMDB.
• Deep understanding of CSDM (Common Service Data Model).
• Experience managing CI lifecycle – onboarding, updates, certification, retirement, and archival.
• Strong exposure to Discovery, Service Mapping, Tag Based Service Mapping and data sources integration.
• Experience with CMDB audits, Certification, compliance checks, and remediation.
• Proven ability to analyze and resolve CMDB data quality issues (duplicates, stale CIs, incomplete relationships).
• Strong documentation and process orientation.
• Strong leadership, stakeholder management, and escalation handling skills
ServiceNow CMDB, Service Mapping & CSDM Expert
Key Responsibilities
• Operate and continuously improve the ServiceNow CMDB and CSDM framework.
• Drive CMDB governance, certification, and audit readiness activities.
• Ensure CMDB data quality through Completeness, Correctness, and Compliance (3Cs).
• Partner with infrastructure, application, architecture, and service management teams to maintain accurate service models.
• Manage onboarding of Business Applications, Application Services, Technical Services, and related CSDM entities.
• Establish and monitor CMDB health KPIs and data quality metrics.
• Support Service Mapping, Discovery, integrations, and relationship governance.
• Define and enforce CI ownership, certification, and lifecycle management processes.
• Lead remediation initiatives for stale, orphaned, duplicate, and non-compliant CIs.
CMDB Governance & Operations
• Own day-to-day administration and operational management of the ServiceNow CMDB.
• Drive operationalization and continuous maturity of the Common Service Data Mode
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