Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
- As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalated incidents while adhering to quality standards. Your expertise in Kubernetes and Terraform will guide the team in optimizing operations, enhancing customer satisfaction, and maintaining effective communication across business units.

Essential Job Functions:
- Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Terraform, Adhering To Agreed Slas.




- Mentor Team Members And Administrators In Best Practices For Kubernetes And Terraform, Prepare Standard Operating Procedures (Sops), And Maintain Effective Documentation To Enhance Operational Efficiency.
- Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities Using Aws Cloud Formation And Eks.
- Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Communication And Problem-Solving.
- Validate Root Cause And Trend Analyses Using Aws Paas Tools And Present Reports To Key Business Stakeholders To Facilitate Performance Improvements In Operations

Qualifications:
- Exp – 6 to 8 years
- Solid Understanding Of Kubernetes And Terraform With Practical Application In Incident Resolution
- Proficiency In Aws Cloud Formation, Eks, And Linux

📌 BMM - Senior (Bengaluru)
🏢 VARITE
📍 Bengaluru