Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Major Incident Manager is responsible for managing critical incidents (P1/P2) to restore services
- quickly and minimize business impact.
Essential Job Functions:
- Manage major incidents end-to-end
- Coordinate with technical teams and stakeholders
- Ensure SLA adherence and quick resolution
- Conduct bridge calls and provide timely updates
Communication & Stakeholder Management:
- Single point of contact during major incidents
- Provide regular updates to business and leadership
Post-Incident Activities:
- Conduct RCA and PIR sessions
- Document learnings and improvements
Qualifications:
- ITIL knowledge (Incident/Problem/Change)
- Experience with tools like ServiceNow
- Strong communication and leadership skills
Experience:
- 5+ years in IT operations
- 2+ years in Major Incident Management
KPIs:
- MTTR improvement
- SLA adherence
- Reduction in repeat incidents
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
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📌 Major Incident Manager (Noida)
🏢 VARITE
📍 Noida