Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice.
- The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.
Essential Job Functions:
- Implement and configure the ServiceNow Customer Service Managerment(CSM)
module according to business requirements
- Collaborate with business analysts and clients to translate business requirements into technical solutions
- Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
- Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
- Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
- Participate in technical design reviews, solution demos, and agile sprint planning
- Perform unit testing and support UAT for all recent development and enhancements
- Troubleshoot and resolve technical issues within the CSM application
- Follow coding best practices and maintain documentation for all configurations and customizations
- Stay up-to-date with the latest CSM features and ServiceNow releases
Qualifications:
Required Skills & Qualifications:
- Minimum 6+ years of han
📌 Servicenow CSM (India)
🏢 VARITE
📍 India