Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Experience: 9-12 Years
- This role requires a highly experienced qualified to act as a technical leader in Infrastructure as Code (IaC), automation, SRE, and technical operations.
- The role focuses on service reliability, operational excellence, automation adoption, incident management, and continuous service improvement while providing technical leadership and mentoring across teams.

Essential Job Functions:
- Subject Matter Expertise:
- Act as the primary expert for resolving complex service issues and handling escalations.




- Training & Development:
- Lead training sessions to upskill team members and ensure consistent service excellence.
- Strategic Contribution:
- Play a key role in shaping service strategy and driving process improvements.
- Process Improvement:
- Identify and address shortcomings in business practices, suggesting and implementing improvements. Lead Problem Management reviews following significant incidents.
- Operational Accountability:
- Accept 24/7 responsibility for service availability, performance, and currency, leading incident recovery while minimizing service impact.
- Cross-Functional Collaboration:
- Work closely with other departments to enhance service quality and implement best practices.
- Critical Thinking:
- Undertake analysis of multiple sources of data and use research, active listening, and observation to identify problems and generate solutions.
- SRE and Service

📌 Track Lead (Bengaluru)
🏢 VARITE
📍 Bengaluru