Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc.
Ø Identify and address the gaps and Quality issues
Ø Collaboration: Working collaboratively with all support functions and build relations/better together working.
Ø Innovation: Focus on process and technical innovation
Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams.
Ø Make sure that no escalations reaches management.
Ø Point of contact on ownership topics
Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service.
Ø Ensure ITIL compliance for all incidents and service calls
Ø Ensure KPI compliance for all incidents and service calls
Ø Manage and make sure we archive SLAs.
Ø Conduct CIP plans to improve infrastructure stability and reduce incidents.
Ø Robust multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
Ø Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.
Ø Responsible for providing inputs and work on problem management to find root cause.
Ø Good Understanding in User profile management, Ivanti products and services.
Ø Experience in Citrix & Windows patch deployment.
Ø Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.
Ø Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.
Ø Strong process & change
📌 Lead System Engineer (Bengaluru)
🏢 NR Consulting
📍 Bengaluru
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