Description
Job Title: Production Site Reliability Engineer (SRE) – Digital Payments

Role Overview

We are seeking a highly technical and driven Production SRE Engineer to manage and monitor mission-critical payment platforms including UPI, IMPS, and Payment Hub systems & various Payment Applications.

The role focuses on ensuring high availability, low latency, and seamless transaction experience for customers. The incumbent will collaborate with cross-functional teams (Engineering, Business, Compliance) and external regulators (RBI, NPCI) to maintain resilient and scalable payment infrastructure.

Key Responsibilities

Production Support & Incident Management
- Provide L2/L3 production support for UPI, IMPS, and Payment Hub platforms & various Payment Applications.
- Diagnose, triage, and resolve transaction failures, timeouts, and API disruptions.
- Lead and participate in Major Incident Management (MIM) calls and ensure timely stakeholder communication.
- Manage incidents, service requests, and problem tickets via Jira, ServiceNow.




- Provide regular updates to internal stakeholders and regulatory bodies (NPCI/RBI) during critical issues.

Reliability Engineering & RCA
- Perform deep-dive Root Cause Analysis (RCA) for recurring payment and system issues.
- Implement preventive and corrective measures to improve system stability.
- Drive SRE best practices including error budgets, SLIs/SLOs, and system resilience.
- Experience in managing DR Drills & Documentations.
- Reviewing the SOPs & its relative documentations.

Monitoring, Observability & System Engineering
- Monitor key performance indicators:
- Transaction success rates
- Latency and response times
- Failure trends and retries
- Build and maintain dashboards using:
- ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus
- Establish proactive alerting and anomaly detection mechanisms.
- Work closely with engineering teams to design and optimize:
- High-throughput payment switches
- Routing logic
- Settl

📌 Tech Ops Engineering II-SUPPORT SERVICES-CTO (Hyderabad)
🏢 Kotak Mahindra Bank
📍 Hyderabad