Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full time professionals, and our annual growth rate exceeds 25%.

Job Description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role,



you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide input into solution design, and optimization for network solutions.
- Provide routing design and implementation for contact center technology
- Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
- Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
- Coordinate issue communication and resolution with multiple other tech teams in the

📌 NICE CX One Engineer (Bengaluru)
🏢 Miratech
📍 Bengaluru