Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Deliver advanced technical support, expert-level troubleshooting, and operational leadership across complex enterprise network environments.
- Serve as the senior escalation point for critical network incidents.
- Drive root cause analysis for recurring issues.
- Support operational and project-led changes.
- Ensure secure, secure, and high-performing network services across LAN, WAN, Data Center, Cloud, SD-WAN, Security, and Application Connectivity domains.
- Own and resolve complex Level 3 network incidents across routing, switching, WAN, LAN, SD-WAN, cloud networking, firewall, security, load balancing, and data center network domains.
- Act as the technical escalation point for Level 2 teams, providing expert guidance, troubleshooting direction, validation, and resolution ownership.
- Support configuration, troubleshooting, and operational management of enterprise network hardware, software, security controls, and connectivity services.
- Coordinate with onsite teams, third-party vendors, hardware maintenance providers, and customer stakeholders for physical network issues, installations, break-fix activities, and service restoration.
- Drive timely incident resolution within SLA commitments while maintaining high-quality troubleshooting notes, resolution documentation, and service improvement recommendations.
- Support implementation of network filtering, access controls, routing policies, fir
📌 DDI Management (Noida)
🏢 VARITE
📍 Noida