Company Name: VARITE India Private Limited
About The Client:
Investment Software Group (UK based) - Producing financial software applications, focusing on the Wealth, Investment & Fund management industries through ImiX Platform.
About The Job:
- This is an exciting opportunity to join a London-based Fintech company, expanding into Noida. IMiX is a Wealth management platform that allows our clients to manage and grow their clients’ portfolios, focusing on Wealth, Investment and Fund Management. We have been pioneering a solution to modernise some of the industries issues, allowing for a seamless user experience.
- The role involves analysis, client support and client management within the Investment environment, with focus on wealth management. The candidate is expected to become a
- product support specialist over time. The key attribute we look for is character over qualifications and experience. The environment is skilled but friendly with a client list containing major Investment Managers.
Delivering solutions and managing client expectations is a major factor when analysing/solving issues and providing client support.
Essential Job Functions:
Product Understanding:
- Learn and understand the intended logic, functionality, and use cases of the product.
- Develop a strong understanding of the underlying product architecture and database structure.
- Learn and utilize troubleshooting tools, diagnostic utilities, and error-handling mechanisms within the product.
- Stay updated with product changes, enhancements, releases, and new functionality.
- Create clear and easy-to-understand user guides and documentation for existing and new functionality.
- Collaborate with internal teams and clients to gather product feedback, recommendations, and improvement opportunities.
- Develop a strong understanding of product workflows and their impact on client operations and business processes.
Client Management:
- Build and maintain strong, professional relationships
📌 Product Support Analyst (Noida)
🏢 VARITE
📍 Noida