Manager I, Client Service Operations (Mumbai)

Manager I, Client Service Operations (Mumbai)

09 Sep
|
VARITE
|
Mumbai

09 Sep

VARITE

Mumbai

Company Name: VARITE India Private Limited

About The Client:

Client is a renowned global leader in risk mitigation, investigations, compliance, cyber resilience, security, and incident response solutions. With over four decades of experience, the client is trusted by organizations worldwide to provide expert analysis, cutting-edge solutions, and actionable insights.

About The Job:
- We are seeking an experienced Manager I with robust expertise in AML, KYC, Transaction Monitoring, and Fraud Alerts Review to lead a high-performing operational team within our Client Service Operations function.
- The ideal candidate brings deep domain knowledge in financial crime compliance, proven experience in managing large teams, and the ability to drive complex projects while engaging effectively with global stakeholders.
- This is a critical leadership role responsible for operational delivery, quality management, client satisfaction, and continuous process improvement.

Essential Job Functions:

Operations Management




- Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with > 99% quality.
- Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
- Oversee end‐to‐end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
- Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
- Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
- Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
- Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
- Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders

📌 Manager I, Client Service Operations (Mumbai)
🏢 VARITE
📍 Mumbai

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