Company Name: VARITE India Private Limited

About The Client:

A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

Essential Job Functions:
- Provide basic technical support to Client Corporate employees worldwide.
- Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions.



Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work versatile shifts and scheduling, weekends, and holidays

Qualifications:
- 4+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
- High school or equivalent diploma
- Associate in Computer Science or related field or experience equivalent.
- 4+ years of experience in help-desk or desk-side environment

📌 Support Engineer II (Bengaluru)
🏢 VARITE
📍 Bengaluru