Company Name: VARITE India Private Limited

About The Client:

An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

Essential Job Functions:

Customer Support & Issue Resolution
- Deliver First Call Resolution where possible for both technical and non-technical issues.
- Provide professional support via phone, chat, and email to a global customer base.
- Communicate clearly and effectively in both verbal and written English.
- Document all interactions accurately in the case tracking system.
- Proactively follow up with customers within agreed timeframes.
- Escalate complex issues to the next level of support when necessary.

Technical Troubleshooting & Analysis
- Troubleshoot and resolve known and unknown technical issues using internal knowledge bases, product documentation, and hands-on product experience.




- Analyse multi-platform system integration issues using strong fault-finding methodologies.
- Participate in bug tracking, trend analysis, and reporting of recurring issues or feature requests.

Process & Knowledge Development
- Contribute to the Knowledge Base by creating and updating support documentation.
- Continuously update personal technical knowledge and identify skill gaps.
- Follow established escalation procedures and understand business impact of customer issues.
- Collaborate cross-functionally to advocate for customer needs.

Qualifications:

Requirements
- Bachelor’s degree in a technical field or equivalent work experience.
- Minimum of 3 years in a technical support or similar role.
- Solid customer orientation with excellent interpersonal and communication skills.
- Proven experience in multi-tasking and managing a diverse workload.
- Cultural awareness, especially when supporting internationa

📌 Sr Product Consultant II (Bengaluru)
🏢 VARITE
📍 Bengaluru