Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Intune Up-to-date Management Engineer - L2:
- Responsible for providing advanced support, troubleshooting, administration, and management of Microsoft Intune and SCCM/SMS environments.
- Supports endpoint management, device lifecycle management, security compliance, and enterprise mobility solutions.
- Works closely with cross-functional teams to ensure seamless IT operations, service continuity, and an enhanced end-user experience.

Essential Job Functions:
- Provide advanced technical support for Microsoft Intune and SCCM/SMS platforms.




- Perform root cause analysis and implement effective solutions for complex incidents.
- Ensure minimal disruption to services through proactive monitoring and issue resolution.
- Collaborate with cross-functional support teams to resolve complex tickets within agreed SLAs.
- Maintain seamless operations while upholding enterprise security standards and compliance requirements.
- Conduct knowledge base updates and contribute to knowledge management initiatives.
- Drive continuous improvement and operational efficiency across endpoint management services.
- Mentor and train junior analysts and support team members.
- Adhere to quality standards, regulatory requirements, and company policies.
- Ensure all technical solutions meet compliance, governance, and security mandates.
- Enhance customer experience and CSAT by improving first-call resolution rates.
- Minimize rejected resolutions, repeat inc

📌 Windows Clients-Intune Mgmt (Chennai)
🏢 VARITE
📍 Chennai