A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most creative companies.
Essential Job Functions:
- Coordinate Private training class deliveries, including gathering customer requirements, customer outreach, event coordination and logistics, ensuring quality and consistency of training events.
- Solve training class delivery issues and make contingency plans, with minimum impact on participants.
- Develop plans and new processes as the business and Learner needs evolve.
- Create and maintain Public training schedules across various geographies, languages, and delivery formats.
- Analyze data and leverage the insights to form the Public training schedule.
- Ensure that systems are up to date with information to publish offerings internally and externally.
- Solve training class delivery issues and make contingency plans, with minimum impact on participants.
- Develop plans and new processes as the business and Customer needs evolve.
- Make Trainer staffing assignments and communicate assignments to Trainers in concert with Delivery Managers.
- Consistently maintain accuracy of data in relation to all aspects of Learning coordination such as class scheduling, registrations, rosters, attendance, and distribution of training materials.