Title: Delivery Excellence

Location: Kolkata/ Noida/ Gurugram

Exp: 11+ yrs

Job Description:

Roles and Responsibilities:

• Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.

• Ensure the Continuous Improvement approach across Engagements and Centers

• Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation

• Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)

• Supports process alignment based on best in class processes

• Balance Scorecard for leadership reporting

• Fosters the global sharing of innovation, recent methodologies and benchmarking

• Support Big Data analytics and Cloud Computing services

Requirements:





• Should be at least BB certified with exposure to leading Lean Six Sigma projects

• Exposure to the current automation tools and its implementation

• Preferred with experience of 7+ years in driving process improvement, process transformation

• Should have knowledge on different RPA strategies & RPA products (certification added advantage)

• Advantage to have knowledge in:

• Dashboard & reporting tools like Power BI, Tableau, Qview

• Algorithms using R /Python/SAS programming

• Chatbots, Artificial intelligence, Process mining tools

• Cloud services & Analytics

• AGILE based project management

📌 Delivery Excellence (Kolkata)
🏢 NR Consulting
📍 Kolkata