Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.

Groupon is building a Center of Excellence in Bengaluru — and we're looking for Merchant Operations Managers who work at the top of the craft. This isn't a high-volume support desk. As routine work moves to automation, you'll take on the cases that need real judgment: the toughest merchant escalations, the actions too sensitive to leave unchecked, and the fixes that stop problems from coming back. If you own things end-to-end, make sound calls when there's no playbook, and love solving what others escalate — we want to talk to you.

What You'll Do




- Resolve the toughest merchant escalations end-to-end — including direct merchant contact — fixing both the issue and what caused it
- Review resolved cases across markets, coach the wider team, and set the quality bar
- Approve sensitive, high-value actions like large refunds, account restrictions, and banking changes
- Keep the case backlog healthy and dig into why cases repeat
- Decide whether a deal should pause or move teams, based on full account context
- Bring handed-off cases to a clean, confirmed close
- Make sure the right merchant accounts get the right attention
- Turn recurring issues into lasting policy, process, and automation fixes
- Help decide what gets automated next
- Partner across Sales, Risk, Legal, Compliance, Finance, and Product to unblock issues and align standards
- Track and share quality and performance trends for leadership

What You'll Bring
- Bachelor's degree in a related field; advanced, qualified-level English (written and spoken)
- Proven senio

📌 Merchant Operations Manager (Bengaluru)
🏢 Groupon
📍 Bengaluru