Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

About The Job:
- The TM Technical Support Team Leader shall be responsible for managing a team of Technical Support Associates providing Tier 1 and Tier 2 customer servicing and technical support for Treasury Management products.
- This role ensures operational excellence, customer satisfaction, adherence to risk controls, and achievement of service-level metrics.

Essential Job Functions:
- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Manages day-to-day operations of a team handling business customer servicing calls and emails for Treasury Management products.
- Provides real-time support, coaching, and guidance to associates handling complex customer issues and escalations.




- Monitors performance against KPIs such as productivity, quality, first call resolution, and customer experience.
- Ensures adherence to policies, procedures, compliance, and risk mitigation requirements.
- Supports issue resolution where multiple non-standard solutions are required.
- Conducts regular performance reviews, feedback sessions, and development coaching.
- Ensures team maintains up-to-date knowledge of products, systems, and procedures.
- Identifies and escalates potential fraud, risk, or suspicious activity appropriately.

Qualifications:
- Experience: 5 + yrs

Basic Qualifications:
- Basic computer and Microsoft Excel knowledge
- Excellent spoken and written communication skills
- Robust people management and coaching skills
- Ability to manage escalations and complex customer interactions
- Willingness to work in a call center environment

Preferred Qualifications:
- Prior team h

📌 Team Leader (Pune)
🏢 VARITE
📍 Pune