Job Responsibilities:
- Collect all the business needs/requirements.
- Write functional/technical documents descriptions.
- Implement the changes/parametrization in Salesforce platform Support on testing processes to business.
- Test IT solutions to grant a valuable level of testing before to deliver it to business.
- Add expertise and support to Customer care/Field service/commercial departments on their requirements and processes to innovate and increase the productivity with Salesforce.
- Salesforce Trainings to the business when is required.
- Implement salesforce solution as a Salesforce Solution Architect for enhancement or project if it is required.
- Identifies issues or trends and brings them to the attention of IT management.
- Escalates records for review to the supervisor or other appropriate staff members.
Role Description:
- Reporting to the IT EMEA & amp APAC Apps Director,
the Salesforce Solution Architect APAC will be key business partner contributor to deliver CRM execution in APAC for Customer Care/Field Service & Commercial processes.
- Salesforce Solution Architect APAC is an IT improvement role for business process and for IT internally.
- This role helps guide businesses to improve business processes and efficiency in Salesforce.
- He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.
- Collect all the requirements from business to be transmitted to developers in IT will be one of the main tasks to do.
- Salesforce Solution Architect APAC will be also a key support for delivering the solution and implement the solution on the salesforce platform, so the hands-on skill is mandatory.
- He/she will also support project on Salesforce platform where he/she will need to coordinate/support team of other IT developers and key users along all the path of the project.
- His/her experience o
📌 Salesforce Solution Architect APAC (India)
🏢 InterSources
📍 India
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