Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:
- Troubleshoot and resolve complex technical issues related to the Saviynt IAM platform.
- Collaborate with clients and cross-functional teams to address IAM challenges and deliver effective solutions.
- Manage, maintain, and support Saviynt IAM environments and configurations.
- Resolve L2 support tickets escalated from the L1/Help Desk, including:
- User access issues
- Provisioning failures
- Configuration errors
- Access-related incidents
- Perform minor configuration changes,



including workflow modifications and role updates.
- Execute access recertification campaigns and generate ad hoc access governance reports.
- Support onboarding of Active Directory-based and out-of-the-box applications by performing testing and issue resolution.
- Work closely with L3 engineers on complex technical issues and escalations.
- Assist in knowledge transfer and training sessions for L1 support teams and clients.
- Perform regular health checks and share system health reports.
- Participate in business requirement gathering and solution discussions.
- Collaborate with L3 teams on connector and integration issues requiring advanced configuration changes.
- Monitor and analyze Saviynt EIC logs to identify, debug, and resolve platform issues.
- Customize reports based on business and compliance requirements.
- Deliver high-quality customer service and technical support to clients.
- Ensure IAM security, compliance,

📌 IAM-Saviynt (Bengaluru)
🏢 VARITE
📍 Bengaluru