Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a Subject Matter Expert in Support and Operations, you will play a critical role in ensuring timely resolution of escalations and incidents while adhering to quality standards and service level agreements.
- Your expertise in IaaS with Azure and Terraform will be instrumental in driving operational excellence and enhancing customer satisfaction through effective communication and collaboration with key stakeholders.

Essential Job Functions:




- Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Azure And Terraform, In Alignment With Agreed Service Level Agreements.
- Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Support Team.
- Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Initiatives To Optimize Resource Allocation.
- Engage With Customers Through Meetings To Understand And Address Issues, Ensuring Positive Feedback And Satisfaction With Support Services.
- Conduct Thorough Analyses Such As Root Cause Analysis And Trend Analysis Using Azure Tools, And Present Findings To Key Business Stakeholders To Enhance Operational Performance.

Qualifications:

Skill Requirements
- In-Depth Knowledge Of Iaas, Specifically Azure And Terraform, Demonstrating Advanced Proficiency In

📌 Azure Terraform (Chennai)
🏢 VARITE
📍 Chennai