L&D; Shared Services – Project Manager

Job Description

What you will do

Manage end-to-end L&D; content delivery projects by owning planning, governance, coordination, execution, tracking, and closure across the project lifecycle. The Project Manager will work closely with internal project coordinators, project leads, instructional designers, QA analysts, vendors, and business stakeholders to ensure learning deliverables are delivered on time, within scope, within cost, and with the expected quality. The role requires solid operational discipline, stakeholder management, vendor coordination, intake governance, effort and timeline estimation, reporting, quality governance, analytics-driven planning, conflict resolution, and continuous improvement to support the current L&D; Shared Services operating model.

In addition to the above, the Project Manager will be expected to:
Own project governance by managing scope, timelines, risks, dependencies, stakeholder expectations, and delivery commitments across active projects.
Enable smooth coordination between internal teams,



external stakeholders, vendors, IDs, QA analysts, and coordinators to ensure clear handoffs and accountability.
Drive operational excellence through intake tracking, POD updates, vendor workflow governance, reporting hygiene, process documentation, and continuous improvement.

How you will do it
- Lead project planning, execution, monitoring, and closure for L&D; content development and learning delivery projects.
- Participate in requirement gathering, clarify scope, define delivery approach, and create phase-wise project and communication plans.
- Support effort, cost, timeline, and resource estimation to enable realistic delivery commitments and project prioritization.
- Determine and govern the execution strategy across in-house teams and vendors based on scope, capacity, skills, timelines, and delivery complexity.
- Partner with project coordinators for internal coordination, trackers, meeting logi

📌 Project Manager (India)
🏢 Johnson Controls
📍 India