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Job Title:
Tier 1 Support Specialist - Salesforce Platform Operations
Job Level:
SWE1 (Entry to Junior Level)
Department:
Product & Engineering / Technology Delivery
Role Type:
Full time
The Tier 1 Support Specialist serves as the primary point of contact for daily business operations, specifically focusing on Salesforce Platform Operations support. This role is responsible for managing day-to-day support tickets, monitoring platform performance, troubleshooting Salesforce user issues, performing routine data maintenance / bulk data loads and providing light QA assistance. Working closely with cross-functional teams, you will help resolve production issues, document support processes,



and ensure that operational workflows run smoothly and meet quality standards.
Job Description & Key Responsibilities
Tier 1 Support & Issue Resolution
Monitor Salesforce platform performance and errors, create necessary bug tickets or perform other necessary actions as instructed depending on the severity of the issue
Manage and resolve day-to-day Salesforce support tickets, ensuring timely responses and high-quality resolution for business users.
Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.
Escalate complex technical issues to senior engineers or developers while maintaining clear communication with the affected business stakeholders.
Perform regular data load operations (import, update, export, upsert) using data management tools while maintaining data integrity and accuracy.
Salesforce & Business Analysis
Provide daily operational support for the Salesforce platform, includin

📌 Software Engineer I (Bengaluru)
🏢 ZoomInfo Technologies
📍 Bengaluru