Req ID: 139103
Remote Position: No
Region: Asia
Country: India
State/Province: Chennai
City: Guindy, Chennai
General Overview
Functional Area: Information Technology (ITM)
Career Stream: IT Infrastructure (INFR)
Role: Specialist (SPE)
Job Title: Specialist, IT Infrastructure
Job Code: SPE-ITM-INFR
Job Level: Level 08
Direct/Indirect Indicator: Indirect
Summary
The Specialist, IT Infrastructure—Systems Administrator is responsible for installing, maintaining, upgrading, and continuously enhancing the site's operating environment. This role ensures the infrastructure's ongoing reliability, performance, and security. Responsibilities include monitoring and maintaining the operating environments, responding to incidents and problems, planning for growth, and deploying new technologies.

Additionally, the Specialist will design, install, configure, maintain, and test PC/server operating systems, networks, and related utilities and hardware. Other duties include troubleshooting issues reported by users, supporting access to services, and managing the acquisition, replacement,



and decommissioning of related equipment, software, and services.
Detailed Description
Performs tasks such as, but not limited to, the following:

Provide technical support and perform maintenance

Perform service monitoring and reporting, with a focus on risk management and compliance

Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

Perform the acquisition, provisioning and decommissioning of related equipment, software and services

Lead projects and change management initiatives

Knowledge/Skills/Competencies

Robust customer service orientation

Strong analytical, troubleshooting and problem solving skills.

Good communication (both oral and written) and documentation skills.

Leadership and teamwork skills.

Ability to plan projects and tasks.

In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linu

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