DESCRIPTION:

We are looking for an experienced Investor Claims Processing Specialist to manage end-to-end mortgage investor claim activities, including FHA/CWCOT, VA, GSE, LMPC/Modification, and Supplemental Claims. The role involves reviewing loan and foreclosure documentation, preparing and submitting accurate claims, validating claim calculations, responding to investor requests, resolving discrepancies, and supporting appeals/reconsiderations.
The ideal candidate should have solid knowledge of mortgage servicing, investor guidelines, foreclosure processes, claim calculations, and post-foreclosure requirements, with excellent attention to detail and the ability to meet stringent quality and productivity targets.

RESPONSIBILITIES:

Process and review investor claims in accordance with applicable FHA, VA, Fannie Mae, Freddie Mac, and other investor guidelines.
Perform end-to-end processing of:
FHA / CWCOT Claims
VA Claims and Appeals
GSE Claims Processing
LMPC / Modification Claims
Supplemental Claims
Review loan-level documentation, servicing history, foreclosure records,



property information, expenses, and payment history to determine claim eligibility.
Calculate claim amounts, allowable expenses, debits/credits, interest, advances, and other applicable components.
Validate claim data against servicing systems and supporting documentation before submission.
Prepare and submit claims within prescribed investor and regulatory timelines.
Research and resolve claim denials, adjustments, exceptions, and discrepancies.
Handle claim appeals, reconsiderations, and supplemental submissions, including preparation of supporting documentation.
Review investor feedback and ensure required corrections are completed accurately and within SLA.
Identify unsupported, duplicate, or potentially non-recoverable expenses and take appropriate corrective action.
Coordinate with internal teams such as Foreclosure, Bankruptcy, Property Preservation, Loss Mitigation, Accounting, and Ser

📌 Investor Claims (Chennai)
🏢 Consolidated Analytics
📍 Chennai