Role Summary:
In the Premium or Enrollment Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections or enrolling customers. This role requires analyzing client data to reconcile and resolve discrepancies or with data entry to enroll customers to specific advantages.
Responsibilities/Core functions:
Manage assigned portfolio of client accounts
Enroll customers in to applicable systems
Perform tasks related to collections processes and procedures
Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Extensive research related to member eligibility and rate variances




Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
Build effective relationships with internal and external partners
Handle special billing or report requests
Analyze client data utilizing various reports and resources
Prepare and distribute Schedule A & C tax forms
Coordinate various activities to ensure compliance with tax regulations
Competencies:
Customer Focus
Action Oriented
Cross-Cultural Sensitivity
Client/Peer Relationships
Drive for Results
Learning on the Fly
Organizing
Perseverance
Priority Setting
Problem Solving
Time Management
Qualifications/Requirements:
Previous work experience in a quick-paced business environment
Accounts Receivable experience a plus
High School degree required; bachelor’s degree preferred
High level of initiative
Ability to handle complex, difficult or escalated issues highly preferred
Excellent organizationa

📌 Enrollment/ Billing Representative (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru