Responsibilities:
1) User Support: Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
2) Data Management: Help others get the most out of data management systems by providing support and advice.
3) Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.
4) Administration: Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
5) Faults Diagnosis and Correction: Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
6) Documentation and Backup: Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.
7) Knowledge Management System: Use the knowledge management system to access specific information.
8)



Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
9) Work Scheduling and Allocation: Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
10) Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

📌 Global IT Digital Workplace Specialist (Halol)
🏢 Lucy Group
📍 Halol